Redesigning the TruRating WordPress website to help this globally expanding tech company to showcase their Open CX platform.
Website (WordPress), Custom Development

The client

TruRating is a global, rapidly scaling tech start up and the world’s first Open CX platform. TruRating makes it easy for customers to give feedback, and even easier for brands to act on it.
What was required

The brief

Design refresh
Design a fully functional, user-focused website.
Bespoke data feed integration
TruRating's bespoke online rating system data needed to draw directly into the new website to show the number of live ratings being performed in real time.
Freshdesk integration
With great customer support being a huge selling point got their business, TruRating needed a seamless process for customers submitting tickets directly to their Freshdesk support system.
Localised content for multiple overseas markets
Ensuring visitors from their three core markets Australia, UK, USA are served relevant localised testimonials and case studies
Promoting charitable giving
For every 10,000 TruRating questions asked $1 (or the equivalent currency by region) is added to the TruRating charity pot. The team wanted to ensure these initiatives are promoted prominently on their new website
What MyWork did

The solution

When TruRating approached MyWork with their new website requirements, we immediately dove into the project to get an understanding of their ‘must-have’ items and current pain points; working collaboratively with their team to extract the vital details for the new website.

MyWork got to work integrating TruRating’s bespoke online rating system data into the website itself; drawing a live feed of their real in-store rating data, as it happened, directly into the home page design. We also incorporated geolocation targeting on the website to ensure visitors from the US, UK and Australia were served unique, localised content and case studies relevant to their respective markets.

In the website redesign itself, we incorporated all of TruRating’s key design elements, showcasing their vibrant, positive culture with a colourful, flowing design. Including dynamic visual elements, such as a moving dashed line illustrating the customer journey, we’re proud of our achievements for TruRating.

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Website (WordPress), Custom Development
Client testimonial
Thank you once again MyWork for all your amazing work in getting us live! We couldn’t be happier : ) Thank you so much for all your patience and support.
Georgina Nelson CEO & Founder
Post completion

The results

We'll get you results.