TruRating

As a globally expanding tech company, TruRating sought an equally tech-savvy digital partner to help better showcase their Open CX platform.
Industry:
Website (WordPress), Custom Development
TruRating

The client

TruRating is a global, rapidly scaling tech start up and the world’s first Open CX platform. TruRating makes it easy for customers to give feedback, and even easier for brands to act on it.
What was required

The brief

Design refresh
Design a fully functional, user-focused WordPress website.
Bespoke data feed integration
Enable TruRating's online rating system data to draw directly into the new website to show the number of live ratings being performed in real time.
Freshdesk integration
Develop a seamless and user-centric process for customers submitting tickets directly to the Freshdesk support system.
Localised content for multiple overseas markets
Ensure that visitors from the business' core markets across Australia, UK, USA are served relevant localised testimonials and case studies
Charitable giving
Prominently promote the brand’s commitment to charity initiatives, with $1 for every 10,000 TruRating questions asked being added to the TruRating charity pot.
What MyWork did

The solution

When TruRating approached MyWork with their new website requirements, we immediately dove into the project to get an understanding of their must-have items and current pain points. Working collaboratively with the TruRating team, we extracted the vital details for the new website from the outset.

MyWork got to work integrating TruRating’s bespoke online rating system data into the website, drawing a live feed of their real in-store rating data, directly into the home page design. We also incorporated geolocation targeting to satisfy the need for localised content for visitors from Australia, UK and US.

For the website redesign, we incorporated all of TruRating’s key design elements to showcase their vibrant and positive culture with a colourful, flowing design. For an added dimension, we created dynamic visual elements, such as a moving dashed line to illustrate the customer journey.

Start a project with us.

TruRating

Website (WordPress), Custom Development
Client testimonial
Thank you once again MyWork for all your amazing work in getting us live! We couldn’t be happier : ) Thank you so much for all your patience and support.
Georgina Nelson CEO & Founder
Post completion

The results

We'll get you results.