Microsoft Outlook and Microsoft 365 outage on 13 November 2026

Service update | 13/11/2026, 6:54 am AEST (Brisbane)

Microsoft is experiencing a service disruption affecting Outlook and other Microsoft 365 services this morning.

This means we’re also unable to access Outlook.com here at MyWork. If you’ve emailed us about a seperate issue, and need a quick response, please call 1300 809 424 during business hours or open a ticket through our online helpdesk and include a phone number we can reach you on.

Which Microsoft services are affected?

Microsoft has confirmed a disruption to Exchange Online, which handles work email for Microsoft 365. Some users may have trouble opening their inbox in Outlook on the web or in the app. Microsoft also lists Teams, SharePoint Online and Microsoft 365 Copilot among the services that may be affected. See Microsoft’s service health notice.

Microsoft’s 6:44 am AEST update said it was restarting affected servers and checking whether a change restores access. Microsoft had yet to give a restoration time when we checked. The impact on personal Outlook.com and Hotmail accounts remains unclear. Check Microsoft’s public service status.

What to do if you can’t access Outlook

• Call or text for anything urgent. If you’re waiting on an approval or a reply, contact the person directly so it can keep moving.
• Leave your email settings in place. If Outlook suddenly stopped loading this morning, check Microsoft’s status before resetting passwords, removing accounts or changing settings.
• Check your Outbox and Sent Items when access returns. That will help you see what went through before you resend anything.

Frequently asked questions